The vulnerability is caused by the incomplete sanitization of sensitive configuration data within Mattermost. When a system administrator generates a support packet, the system configuration is included. The model.Config.Sanitize function is supposed to redact sensitive fields like passwords and API keys from this configuration data. The analysis of the patch commit fac92f4a71f356009e27983a980f729f599e8ba5 shows that this function was not sanitizing several fields, including ExportAmazonS3SecretAccessKey, ClientKey, GoogleDeveloperKey, and GiphySdkKey. The patch adds the necessary code to replace the values of these fields with a placeholder (FakeSetting). Therefore, any runtime profile taken during the generation of a support packet on a vulnerable version of Mattermost would show the model.Config.Sanitize function being executed, but failing to properly clean the configuration, thus leaking sensitive credentials.